Updated 08:44 PM EDT, Fri, Oct 23, 2020

Tourists Who Booked Trip to Cuba with Sunwing Vacations Test Positive for Salmonella

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More tourists are not happy with Sunwing Vacations, who organized their trip to Cuba and stay in a resort where they reportedly got salmonella.

According to Global News Canada, B.C. residents Ashlee Hanefeld, her husband and their six-year-old daughter booked their trip to Cuba with Sunwing Vacations for more than $5,000.

Much to their surprise, all three of them felt sick within just 48 hours during their stay at the four-and-a-half star resort, Grand Memories Varadero, from December 26 through January 3.

The family immediately sought medical attention.

According to Hanefeld, her husband was examined and was found to have caught salmonella.

Salmonella is a kind of bacteria that lives in the intestine after the patient eats contaminated food, and is usually more active during the summertime.

A report from the U.S. Centers for Disease Control and Prevention states that patients infected with salmonella suffer from a type of food poisoning called "salmonellosis." Symptoms include fever, diarrhea, and abdominal cramps, which all occur within 12 to 72 hours after infection.

"This was probably the worst food we have ever had. We knew going to Cuba that the food was going to be bland, but we did still expect to get cooked food. The chicken was routinely undercooked," Hanefeld told Global News.

Aside from their complaints with the food, Hanefeld also noted the mold on the walls of public restrooms, which "they tried to paint it over."

Vancouver Island resident Kris Schill reported a similar case, where she reportedly began throwing up and experienced abdominal cramps about five to six hours after she went to a buffet in the same resort.

According to a separate report, Global News reportedly received a total of at least 80 emails complaining about trips to Cuba administered by Sunwing Vacations, including one from Bojana Ristic who stayed Memories Paraiso Azul Beach October last year.

Memories resorts in the country are under the management of Blue Diamond Resorts, an affiliate of the Sunwing Travel Group.

Sunwing refused to discuss details of the complaints to Global News.

"We cannot comment on individual cases, as each situation is different, however we can confirm that should an issue be identified, we are swift to take corrective action. We also negotiate appropriate compensation on behalf of our customers," a statement from the company stated.

TripAdvisor contributor Dee12345_11 from Vaughan, Canada had a very strong negative review of the company, advising tourists to "stay away from Sunwing."

It narrated her terrible experience with the company, including the nightmarish travel to Cuba, and a very unsatisfactory stay in Varadero.

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