Updated 01:58 PM EDT, Wed, Sep 22, 2021

Nexus 6P Review: Rear Glass Panel of Phone Cracks, Says Consumers

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Google has recently released the Nexus 6P along with its sibling, the Nexus 5X. However, it seems that consumers aren't as happy about the Huawei-built Nexus 6P than both companies care to admit.

Just over a month after the release of the model, consumers are already reporting problems about the gadget, including a spontaneous rear glass panel crack.

One buyer took his woes to Reddit, saying that his phone's rear did exactly just that. He wrote, "Well that was a surprise. For me and the cat."

He attached a photo of his damaged phone, adding, "It was [sitting] on a table next to me when I heard the glass snap, leaving a little snowfall of shavings on the table under it. It's now continuing to crack away to itself."

He's not the only one, either. According to Tech Times, another Nexus 6P owner joined the discussion, indicating that he thought he was the only one with the issue. He shared that he currently has an open case with Google as the company forwarded his concern to Huawei to resolve the issue once and for all.

Yet another said that he had the same problem on the very first night that he got the phone.

However, these users have nothing to worry about as the spontaneous cracking of the Nexus 6P's glass panel is covered by the company's defect on phone design and must be covered by the standard hardware warranty. Tech Times said that since the phones are still covered by the warranty period, they can get fee repairs or even replacements, as long as they can prove to Google and Huawei that the problems did not arise due to rough handling.

The problem is that it's difficult to prove that the glass spontaneously shattered. Forbes noted that what's surprising about this spontaneous cracking is that the rear glass is indeed made with the very tough Gorilla glass. However, the outlet noted that there are issues required for metal-bodied phones to be very precise in the manufacturing process, as it is very hard and costly.

HTC already had this covered, which is why their phones are said to be very expensive, and while Nexus 6P is not exactly cheap, it is also not as expensive as HTC One A9. Of course, the design fault of the Nexus 6P can be tossed aside and the company can just fix the phones, but after the recent bendgate that crashed the iPhone, things like this are easier to notice.

Do you think Huawei is to blame for the spontaneous glass cracks on their phones?


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